Terms and Conditions
Last updated: November 22, 2024
Legal Agreement
These Terms and Conditions constitute a binding legal agreement between you (the "Client") and Oxalis (the "Company") regarding your use of our commercial cleaning services and website at oxalis.world. By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These terms work in conjunction with our Privacy Policy and any specific service agreements. If you do not agree with these terms, you should not use our website or engage our services.
1. Definitions
For the purposes of these Terms and Conditions:
"Company," "We," "Us," "Our" refers to Oxalis and its authorized representatives.
"Client," "You," "Your" refers to the individual or entity engaging our services or using our website.
"Services" refers to all commercial cleaning and related services provided by the Company.
"Website" refers to oxalis.world and all associated pages and features.
"Agreement" refers to any service contract or arrangement between the Company and Client.
2. Client Obligations and Responsibilities
2.1 Accurate Information
You agree to provide accurate, current, and complete information when:
- Requesting quotes or service information
- Entering into service agreements
- Communicating about facility requirements or changes
- Providing billing and contact details
You must promptly update us if any information changes that may affect service delivery.
2.2 Facility Access and Preparation
You are responsible for:
- Providing safe and timely access to premises during scheduled service times
- Ensuring all necessary keys, codes, or access credentials are provided
- Removing or securing valuable items, confidential documents, and personal belongings
- Notifying us of any hazardous materials, areas requiring special attention, or access restrictions
- Maintaining adequate lighting and utilities necessary for service provision
2.3 Compliance with Laws
You agree to comply with all applicable local, state, and federal laws and regulations in connection with your use of our services. This includes maintaining all required permits, licenses, and insurance for your facility.
2.4 Respectful Conduct
You agree to treat our staff with respect and professionalism. Harassment, discrimination, threatening behavior, or abusive conduct toward our employees will not be tolerated and may result in immediate termination of services.
2.5 Payment Obligations
You agree to pay all fees for services rendered according to the terms specified in your service agreement. Payment obligations include timely payment of invoices, applicable taxes, and any agreed-upon additional charges for special services or materials.
3. Prohibited Activities and Conduct
You agree not to engage in any of the following prohibited activities:
Misuse of Services
Using our services for any unlawful purpose or in violation of these terms.
False Information
Providing false, misleading, or fraudulent information to the Company.
Interference
Interfering with or disrupting our services or staff in performing their duties.
Unauthorized Access
Attempting to gain unauthorized access to our systems, networks, or proprietary information.
Intellectual Property Violations
Copying, reproducing, or misusing our proprietary methods, materials, or branding.
Harmful Content
Transmitting viruses, malware, or other harmful code through our website.
4. Service Standards and Quality
We are committed to providing professional cleaning services that meet reasonable industry standards. Specific service commitments, quality standards, and performance metrics will be outlined in your individual service agreement.
While we strive for excellence, service quality may be affected by factors including facility conditions, access limitations, equipment availability, and circumstances beyond our reasonable control. We welcome feedback and will address any service concerns promptly.
Any guarantees, warranties, or service commitments are limited to those explicitly stated in your service agreement and do not extend beyond the scope defined therein.
5. Disclaimers, Limitations of Liability, and Warranties
5.1 Service Disclaimer
Our services are provided "as is" subject to the terms of your service agreement. Except as expressly stated in a service agreement, we make no warranties, express or implied, regarding:
- Specific outcomes or results from cleaning services
- Compatibility with all facility types or materials
- Removal of all stains, odors, or contaminants
- Prevention of future facility maintenance issues
5.2 Limitation of Liability
To the maximum extent permitted by applicable law:
- Our total liability for any claims arising from services shall not exceed the amount paid for services during the three months preceding the claim
- We shall not be liable for indirect, incidental, consequential, or punitive damages
- We are not liable for damage to items not properly secured or for pre-existing damage to facilities
- Claims must be reported within 48 hours of service delivery to be considered
5.3 Insurance and Coverage
We maintain appropriate liability insurance for our operations. However, clients are responsible for maintaining their own insurance coverage for their facilities and property. We recommend discussing your insurance needs with your provider.
5.4 Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, labor disputes, government actions, or other force majeure events.
6. Indemnification
You agree to indemnify, defend, and hold harmless Oxalis, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:
- Your violation of these Terms and Conditions
- Your violation of any applicable laws or regulations
- Your failure to provide safe access or adequate facility information
- Damage or injury resulting from facility conditions not disclosed to us
- Your breach of any service agreement or payment obligations
- Claims by third parties arising from your use of our services
7. Dispute Resolution and Governing Law
7.1 Informal Resolution
In the event of any dispute, controversy, or claim arising from these Terms and Conditions or our services, both parties agree to first attempt to resolve the matter through good faith negotiations. Either party may initiate this process by providing written notice to the other party describing the dispute.
7.2 Mediation
If informal negotiations do not resolve the dispute within 30 days, the parties agree to attempt mediation before pursuing formal legal action. The parties will jointly select a mediator and share the costs of mediation equally.
7.3 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where our business is primarily located, without regard to conflict of law principles.
7.4 Jurisdiction and Venue
Any legal action or proceeding arising from these terms shall be brought exclusively in the courts of appropriate jurisdiction in our primary business location. Both parties consent to the personal jurisdiction of such courts.
8. Termination of Services
8.1 Client Termination
You may terminate services according to the notice period specified in your service agreement. Upon termination, you remain responsible for payment of all services rendered up to the effective termination date, plus any applicable termination fees outlined in your agreement.
8.2 Company Termination
We reserve the right to terminate services immediately without notice if you violate these Terms and Conditions, fail to meet payment obligations, engage in abusive behavior toward staff, or if continuing services would pose safety or legal concerns.
8.3 Effects of Termination
Upon termination, all outstanding invoices become immediately due and payable. Any service credits, deposits, or prepayments will be handled according to the terms of your service agreement. Provisions of these Terms and Conditions that by their nature should survive termination shall remain in effect.
9. Privacy and Data Protection
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. By agreeing to these terms, you also acknowledge and accept our Privacy Policy.
We implement reasonable security measures to protect your information, but you acknowledge that no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of any account credentials and for any activities that occur under your account.
10. Modifications to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website with an updated "Last updated" date. For material changes that significantly affect your rights or obligations, we will make reasonable efforts to provide notice to active clients.
Your continued use of our services after changes are posted constitutes acceptance of the modified terms. If you do not agree to the changes, you should discontinue use of our services and terminate any service agreements according to the terms specified therein.
11. Severability and Waiver
11.1 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.
11.2 Waiver
No waiver of any term or condition of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.
12. Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms and Conditions without our prior written consent. We reserve the right to assign our rights and obligations to any successor entity in the event of a merger, acquisition, or sale of substantially all of our assets.
13. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Terms of Service, and any service agreement you enter into with us, constitute the entire agreement between you and Oxalis regarding the subject matter herein and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.
14. Notices
All notices required or permitted under these Terms and Conditions shall be in writing and delivered via email to the contact information provided by each party. Notices to you may be sent to the email address you provided when engaging our services. Notices to us should be sent through our contact form or to the email address listed on our contact page.
Questions or Concerns?
If you have questions about these Terms and Conditions, need clarification on any provisions, or wish to discuss your rights and obligations, please contact us. We're committed to maintaining transparent and fair business relationships with all our clients.
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